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Friday, 31 July 2020

Twilight Of An Empire?

The pubs reopening in July has been accompanied by price rises across the board ....

Pubs Reopened To Ecstatic Crowds, Ignoring Social Distancing in Soho London
Pubs Reopen To Ecstatic Crowds, Ignoring Social Distancing in Soho London

.... justified by the additional costs of health safe-guarding, and the limited customer numbers. We all assume that the price hikes are not unjustified, and will disappear when the special conditions end ...

But in any case, fair enough, I guess, and most people can understand these hikes aren't price gouging ... Wetherspoons for example has put up the costs of its drinks by around 10p a unit, while its food increased by around 20p a meal, but these price increases will vary a little bit across the UK, depending on location.

This pub chain thus set the benchmark, and most other pubs chains set their increases bearing in mind Wethersoons figure, by around the same mark. But then there is the Sam Smith chain. Run by the elderly, and somewhat idiosyncratic Mr Humphrey Smith (of whom we have had reason to mention before) .... well his chain of around 300 (no one seems sure) pubs, are run to the beat of a very different drum.

Now at this point I must declare an interest .... I was a fairly regular customer in one of his pubs, although not solely in that pub. The attraction was the price of beer, which undercut the opposition and was therefore a good option if out for a few beers during the week. But that's a position that's now changed since the big reopen because .....

Sam Smith - Steep Rice Rise Not Explained
Steep Rice Rise Not Explained ....

...... Sam Smiths pubs, have hiked the beer prices, not by 10 pence, not by 50 pence, but by a whopping £1.00 or more a pint. So its best sellers such as Taddy Lager rose from £2.30 to £3.40 and a pint of Old Bitter rose to £3.00, and Sovereign Bitter went up in price from £2.04 to £3.00. So a nearly fifty per cent rise, that would add considerably to the cost of drinking regularly in their pubs .... whether this is a permanent state of affairs depends I suspect, on if Mr Smith thinks he can leave the beers at that price when the restrictions eventually end (and we all fervently hope that's sooner rather than later).

Mr Smith Uses A Wetherspoon's To Make His Phone Calls
Mr Smith Uses A Wetherspoon's
To Make His Phone Calls

His Yorkshire based brewery had already banned TV's, Slot Machines, Music and Mobile Phones\Laptops (and swearing) from its pubs, ostensibly to encourage its drinkers to chat, rather than stare at their screens .. it has also banned card payments (the clue for this, TV's and Music, is that they all cost the brewery in some way). The chain therefore is the only one currently insisting on cash payments, while the others are all requesting card payment ... so sod government advice apparently.

There is also a history of landlord couples being evicted with 24 hours or less notice, and others have had odd instructions, such as The Hark to Topper pub in Oldham, which was ordered to close at 7pm every night for some infringement - he apparently does secret unannounced visits to his pubs, and has closed some on the spot, if some rule or other is observed to be being broken.

This type of arbitrary rule often leaves a number of its pubs without permanent management teams or even closed for months at a time ... For instance, recently The Agar Arms at Warthill, the Buckles Inn on the A64, the Blacksmiths Arms at Skelton and the Tankard at Rufforth were all advertised on Gumtree for 'live-in joint management couples' .... these are by no means the only pubs in the chain to be looking for management teams. The 'recruiter' for all the managers was described in the advert as 'private owner' ... aka Mr Smith we assume.

The Princess Louise Pub In Holbourn London
The Princess Louise In Holbourn London - A Typical Older Clientèle?

Now considering the fact that a lot of the chains customers (in the North at least) are older, and often on fixed benefit or pension incomes, then a fifty per cent price hike, making the cost as high or higher than many of the competitors (especially Wetherspoons), seems a very strange way to reward the loyal locals. But as we have mentioned before, Mr Smith runs his pub chain empire, rather like a squire of Tadcaster of old ruled his lands (The Smiths still own over a 1,000 acres of Yorkshire), and seems to brook no opposition to his rule.

The Tadcaster Bridge Row Was In The National Press
The Bridge Row Was In The National Press ......

An example of this came in 2016, when he refused to allow a temporary bridge to be built on his land in Tadcaster, following the collapse of the main bridge in the town. This was because Mr Smiths brewery considered it a waste of public money, and that the original bridge collapse was a direct result of the local councils negligent maintenance ... calls by the Mayor, Local MP's and even allegedly the Prime Minister, for him to reconsider his refusal were rejected. The bad publicity was also ignored, and the temporary bridge was eventually built elsewhere in Tadcaster.

On the subject of the coronavirus beer price rise, whether he is forced to lower prices at some point by consumer resistance, or whether time proves him correct, and people will just accept the price rises, we shall see .... but at the age of 75, Mr Smith must realise that the clock is running down on his reign, so if this is his Götterdämmerung moment, or his decision to scorch the earth behind him as he leaves it, then we may see a crash and burn.

The Consumers Are Often Like Sheep
The Consumers Are Often Like Sheep ....

However, I suspect that Mr Smith has judged it about right, and the customers will just simply moan and accept it ..... I also suspect that he relies on the old adage that sheep always bleat!

Late Update: I finally broke last weekend, and ventured in to a couple of pubs. Now bearing in mind that I was aware that this post was due for publication, I specifically checked out a Witherspoon's and a Sam Smiths.

On Friday (24th), mid afternoon on a very sunny and hot day I visited a Sam Smiths with a 'beer garden'. I have visited this pub at this time before on a Friday, and its always had a number of customers both inside and out, all the while filling up as people finished work. This time however just two sat outside, two more were in the vault and three inside the main bar (one of whom is the local barfly who spends everyday in the pub ... so he doesn't really count). The beer was nice, but now £3.00 a pint, and the pub actually emptied while I was there, so after two pints I left, £6.00 lighter of pocket, and went elsewhere.

On Saturday (25th), at the same time as the day before, I went in the local Witherspoon's .... wow, what a difference. It was busy (but not totally full), with a multi queue system (so I was served immediately). I chose Ruddles (3.7% proof) at random .... knock me down with a feather, it was just £1.29 a pint. I got a table easily enough, and stayed for four pints (at a total cost of £5.16 ... I tipped the barman on top of this as well).

Like chalk and cheese. So to be fair, I wandered a little bit unsteadily (its been a while since I drank four pints!), down to the Sam Smiths again .... no one outside, and just two people inside on a Saturday afternoon. I didn't stop for a beer as I had had enough for my first weekends drinking, and I went home with my shopping.

Conclusion: If this is playing out across the Sam Smith empire (outside of London, where its presumably still a cheap pint), then Mr Smith may be in a spot of bother (although the value of all his pubs as real estate, must be many millions or even billions of pounds, so they are not going broke any time soon). I shall be gradually returning to some sort of regular pub activity over the coming few weeks, starting on Thursday (30th - where Witherspoons was full and Smiths empty again ....), but probably not very often at the Sam Smiths pubs.

23 comments:

  1. I went in to a Sam Smith's pub yesterday, and was told that the brewery had stopped supplying the Sovereign Bitter. They couldn't say why, they had just been told it had stopped production.

    I asked if it was a low seller and was told that "No, it was selling as before" (but at lower numbers in line with the drop in visitor numbers).

    It appears to just be another arbitrary decision by "Mr Smith" ... I drank that bitter, so I opted to leave. I have decided to drink in other establishments in future.

    Having read yours (and others), stories on him, I am wondering if he really has determined to crash the empire .... Otherwise hard to understand the decisions being made.

    I think it's kind of sad really but time doesn't stand still for anyone and that applies to companies as well.

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    1. Firstly thanks for your comment:

      I am out tonight, and will check this out by popping in to the mausoleum that passes for the local Sam Smiths pub these days (I avoided it last night, and got a table in a Wetherspoon's, with cheap beer), but I like to aim for veracity on this blog 😃

      But, apparently in most Samuel Smith’s pubs, "the two best selling beers are the Taddy Lager at number one, and the Sovereign Bitter at number two" … "except in those pubs where Humphrey Smith has inexplicably removed Sovereign because he thinks that it will increase the sales of the Old Brewery Bitter." .... so its likely that Sovereign Bitter is still being sold and this is a local phenomenon.

      All he has really done by this action is further reduce the numbers drinking in his pubs by at least one more customer. I can't really explain the thinking behind a lot of his actions, as they just seem to be self defeating, and ultimately damaging to his brand.

      But then I'm not a publicity avoiding billionaire brewer, am I 🤣

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    2. Well true to my word, I went in to the Sam Smiths at around 10pm. Sovereign was being sold. I asked about future availability, and was told, that they still had a supply, but that a letter from 'head office' had informed them that when that was gone, there would be no more deliveries.

      They couldn't say whether this was all pubs, or just selected outlets, or what the reasoning was (but they let slip that they had been told that they had to sell more OB, which hints at the reasoning being a Mr Smith diktat, with no regard for customers, or staff), I suspect that they will struggle to sell more OB, as there were about 12 people in the main bar at 10pm on a Saturday night, and they sold just 4 pints of OB, 3 pints of Sovereign (me!!) and 2 pints of Mild, and some Taddy lagers in the hour I was there ... however the vault had people in later on, and that might have been more productive.

      I have to admit that I was disappointed as I am not an OB fan ... So I had a couple or three of Sovereign (at £3.00 a pop) 😒, while it was still available, and then headed to Wetherspoon's at 11pm.

      I then had a pint of John Smiths (no relation as far as I am aware), and another of Abbots Ale, both for under £2.00 a pint 🤣 ... I have to thank G Harding, as without their comment, I might well have missed the passing of the Sovereign bitter.

      Its also reinforced my decision to move on ... the future of pubs is available right now, while the past is mouldering away under the ancien régime.

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    3. Thanks for the reply and local update. I wasn't aware that the owner interfered at pub level like that.

      I have found another pub but it is unsettling after a few years in one local. I don't know if I will just end up going back or not.

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    4. I guess that its that sense of loyalty, sense of displacement in other pubs, and fear of losing friendships formed, that the brewery is relying on. However in my area, that seems to have failed so far, to the gain of local social clubs, and rival pubs.

      If the brewery continues its policies on mobile phones, prices, and product removal, or social distancing rules stay as they are for the rest of the year (or the pubs are closed again), its hard to see how they will regain these lost customers or get new ones (the phone rules are hard to sell).

      It has crossed my mind, that maybe Humphrey is following these policies in order to do his part for social distancing. Because you can easily remain 20 feet away from strangers in my local Smiths pub!!

      Thanks again for comments. 😊

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  2. People vote with their feet if they have no voice.

    Mr Smith 'Brooks no opposition' to his decisions, and so drinkers make the final call by going elsewhere to spend their peasants wages.

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    1. Thanks for the comment. Google is a wonderful thing, The more your delve, the more you find out as matters of public record.

      In November 2018, the ex landlords of the Roebuck pub successfully won an industrial tribunal for unfair dismissal against the Smiths Brewery and were awarded £33,000. They had run the Roebuck pub on Yorkshire Street Rochdale for 18 years (and worked for the brewery for 22 years), before their departure.

      In Derby, an ex-employee of The Abbey pub won £494.38 after the manager told her it was being shut with "immediate effect" to fix problems with the building. The same pub had been closed in 2016 after Humphrey Smith visited the pub three weeks into the landlord couple's tenure, and threatened to dismiss them because the beer was "substandard", but he then later served the pair with a week's notice to leave the pub.

      Another employment tribunal awarded a Ms J Millward £50,204.28 in April 2020 .... and its not just employment tribunals. In 2018 the Samuel Smith Brewery and its chairman, Humphrey Smith, were fined nearly £28,000 after admitting failure to supply information to The Pensions Regulator (TPR). In mitigation after pleading guilty it was claimed by the company that it was a “small, independent, family-run brewery struggling in a declining industry” and any fine would have an impact on its employees .... hmm.

      This local press story illuminates the way much of the empire is apparently run.

      This site has ex-employees views on working for Samuel Smiths and Mr Smith ... the good, the bad and also the ug..... .... all from public record.

      I guess we shall all have to wait and see how it turns out in these very strange times, and I shall keep an eye out locally, to see if the customer numbers recover, or even if personnel are replaced.

      Delete
  3. I heard from someone that the changes occurred in 2009, when there was a management change, and Mr Smith took hands on control of pubs in the Northern regions. After that things changed considerably, and not necessarily for the better.

    Its a strangely run organisation I think most people might think. But it's their choice to run it that way. It's also people's choice to work for them. Some like it as the ex-employee's link showed.

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    1. I guess so ... certainly he manages to find new staff easily enough. I've no doubt the pub chain will survive the pandemic, and eventually customer numbers will recover as the price drops relatively to other pubs. There's a market for pubs that appeal to older clients .... its just a shame that the brewery owner doesn't seem to appreciate his staff or customers.

      When I was last in the local Smiths pub I heard someone say that "Sovereign is a popular beer, liked by many in this pub, but unfortunately not by one man" .... which I thought was a witty summary.

      Thanks for the comment. I may return to this subject later in the year if the situation warrants it.

      Delete
  4. One of the Smiths pubs, The Bispham Hotel, on Red Bank Road in Blackpool, has just announced that it will be shut to customers until further notice, as a precaution against spreading covid-19 .... this following a member of staff having symptoms of the virus.

    They had a Facebook post saying that unfortunately the chain didn't operate track and trace due to data protection concerns ... the post was taken down shortly after being put up. Full story on link.

    https://www.google.co.uk/amp/s/www.lancs.live/news/lancashire-news/blackpool-hotel-closed-after-positive-18778233.amp

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    1. I expect that this won't be the only pub to have to close down over the next few months for this reason. What was interesting to me was that not only was the post removed, but the whole facebook page closed down. It was restored later, without the post that had offended the brewery.

      However it now features an abusive comment from some lady, commenting on the lack of track and trace .... I wonder if some landlord or landlady has just lost his or her job?

      Delete
  5. Update on my comment about the Bispham Hotel. It turned out that the member of staff who got the virus had done so while on holiday and hadn't even visited the pub before finding out and isolating.

    So the idiot who closed the pub posted on Facebook shouldn't have done so as it had never had the virus. All that fuss because of an ignorance by the management on the virus.

    It's reopened now.

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    1. Thanks for the update. I think many people are still confused about this virus, but you would think that the brewery would have realised that the pub was unaffected, if your report is correct.

      Delete
  6. I was told in a local Sam Smiths that Mr Smith has now added 'dogs and children' to the ever growing banned list at his pubs. Oddly the meals sign still said "family friendly". I am assuming this means only families without any children and dogs.

    It appears that the strangeness continues.

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    1. Yeah I heard something about those bans as well. I haven't been in a Sam Smiths recently, so I don't know how the Sam Smiths chain is faring ... but I assume its much as it was. Thanks for the comment.

      Delete
  7. I went into the Sam Smith's in Cleveleys only to be told that they had no bitter at all tonight as they had no delivery of the OB. Obviously there was no Sovereign as that had been removed.

    I wondered why they had been getting delivery's on the last day of their final barrel as that meant no time to settle and apparently that was the practice under Humphrey Smith.

    I am now in a Wetherspoons drinking in a proper pub and using my phone to post a comment on this blog site. It looks like Sam Smith's are being run in a very strange manner.

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    1. Supply side problems from brewery no doubt, hardly the pubs fault I would suggest ... but it does seem a bit strange, to get deliveries only when on last barrel, but I don't know enough about current brewing practise to say if its normal practise.

      Thanks for the comment. Pubs are always apparently a subject of some interest in the UK it seems.

      Delete
  8. They ran out of bitter again a couple of weeks again. I was told the brewery had been forced to scrap a batch after a production problem. I went to fhe Witherspoon pub instead.

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    1. Is this a comment by 'agent H' ... if not I apologise. I haven't been in my local Smiths pub for some time, so the loss of its only bitter was not something I heard about. Pubs are a big thing in British life and attract peoples commitment and interest, like an old friend. Thanks for the comment.

      Delete
  9. There are more comments on the state of the Smith's empire on one of the other 3 posts on this pub chain.

    https://no-pc.blogspot.com/2021/05/how-fares-empire.html?

    Obviously it being about pubs it attracts some keen interest.

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    1. Thanks for the (2?) comments on this subject. He's a figure who causes much comment, usually not complimentary. Its what attracted me to write about him and his pub chain in the first place.

      Delete
  10. A YouTube video by a comedian Joe Lycett takes the mickey out of Humphrey Smith and clan ..... the comments are revealing as well:

    Rebecca H

    A few stories to add about Humphrey and his family:

    1. Someone had done a barn conversion and spent £300k to do it up nicely.  Humphrey bought the barn conversion and ripped out everything and turned it back into a barn.

    2. His wife went to the charity shop in Tadcaster saw a pair of wellies and insisted she only wanted to buy one boot out of th pair and only wanted pay half price.

    3. Humphrey was obsessed with the idea the guy taking parking fees at his car park was skimming. So to help prove his point he camped out all night sleeping on a bench hoping to catch him... he's a millionaire!

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    1. Thanks for the comment .... its obvious that Mr Smith is a very divisive character to very many people. I can now confirm that the ban on standing at the bar reported elsewhere is in force (at least in the one near me). It has cost the pub even more trade (including me). One regular told me that 'drinking in the pub now was like being in an East German Holiday Camp', which I thought was grimly funny (with an element of truth) ... there was just 7 people in the very large pub at 10:00 pm on a Friday night.

      I have decided that I will not allow further comments on Mr Smith's idiosyncratic decisions and behaviours, unless there is a substantive change, such as Mr Smith losing any control over the pubs for any reason ... as its obvious that his current pattern of thinking will not change for any other reason.

      Delete

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