Well, where to start. At the beginning seems a good place. I bought a new laptop before Christmas after my old one appeared to die an inglorious death. A Dell seemed to be a good idea (I was relying on their old reputation), and so I ordered one. 15 days later it arrived, but with a couple of faults.
This was the start of a wonderful adventure via a very polite, but totally inept, help and support sections in Bangalore. I soon discovered that being able to speak 'Inglish' and understand English are two completely separate matters. They listened and thanked me for my custom, which apparently was "valued", but they then proceeded along the line of least discomfort for them. i.e. They resolved nothing.
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| Offshore Call Centres Are Not Great Experiences .... |
This was the start of a wonderful adventure via a very polite, but totally inept, help and support sections in Bangalore. I soon discovered that being able to speak 'Inglish' and understand English are two completely separate matters. They listened and thanked me for my custom, which apparently was "valued", but they then proceeded along the line of least discomfort for them. i.e. They resolved nothing.
